White Winstanley Ltd customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

·    Contact details

·    What information we collect, use, and why

·    Lawful bases and data protection rights

·    Where we get personal information from

·    How long we keep information

·    How to complain

Contact details

Telephone

+44 (0) 1925754134

Email

julie@whitewinstanley.com

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

·    Names and contact details

·    Addresses

·    Occupation

We collect or use the following personal information for the operation of client or customer accounts:

·    Names and contact details

·    Addresses

·    Purchase or service history

We collect or use the following personal information for research or archiving purposes:

·    Names and contact details

·    Addresses

·    Purchase or client account history

We collect or use the following personal information to comply with legal requirements:

·    Name

·    Contact information

·    Any other personal information required to comply with legal obligations

We collect or use the following personal information for dealing with queries, complaints or claims:

·    Names and contact details

·    Address

·    Account information

·    Purchase or service history

·    Customer or client accounts and records

·    Correspondence

Lawful bases and data protection rights

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

·    Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·    Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

·    Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·    Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for research or archiving purposes:

·    Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·    Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information to comply with legal requirements:

·    Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·    Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

·    Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·    Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Where we get personal information from

·    Directly from you

How long we keep information

·    7 years

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

17 September 2024